Account
Delete your Video To Reel account
This page deletes your account and everything we hold for it. You can also do it inside the app under Account → Delete account. Both do exactly the same thing.
What gets deleted
- Your account and your email address on it
- Every video you uploaded that is still being processed
- Every clip we made for you, and the files behind them
- Transcripts and the stored segments used for re-rendering
- Your push notification tokens and your caption preferences
What we keep, and why
- An anonymised subscription record, with no email and no name, because Irish tax law requires us to keep accounting records.
- Your subscription itself is not cancelled by this. It lives in Google Play (or the App Store), and so do the billing records for it. Cancel it there first, under Subscriptions, otherwise it keeps renewing.
- Clips you already saved to your phone stay on your phone. We cannot and do not touch those.
Deletion is immediate and permanent. There is no undo and no grace period, so save anything you still want before you start.
Step 1. Confirm it's you
Enter the email address on the account. We will send a six-digit code to it, the same way you sign in to the app. Nothing is deleted until you confirm on the last step.
Can't sign in?
If you have lost access to the email address on the account, or the form above will not work for you, email [email protected] and ask us to delete the account. Send it from the address on the account if you can. If you cannot, tell us what you can about the account and we will find another way to check it is yours before deleting anything. We answer deletion requests within 30 days, and usually within a couple of days.
What deletion covers, and the few things we must keep, is set out in full in the privacy policy.